Terms & Conditions

 

INSIDE PARENTING ("WE" OR "US") MANAGES THIS WEBSITE AND MOBILE APPLICATION (COLLECTIVELY REFERRED TO AS THE "SITE") ALONG WITH THE ASSOCIATED SERVICES (REFERRED TO AS THE "SERVICES"). THIS DOCUMENT CONSTITUTES A LEGAL AGREEMENT BETWEEN YOU ("YOU") AND INSIDE PARENTING. PLEASE REVIEW THIS AGREEMENT THOROUGHLY BEFORE PROCEEDING WITH ANY PURCHASE. YOUR PURCHASE AND USE OF PRODUCTS AND SERVICES THROUGH INSIDEPARENTING.CO AND THE MOBILE APPLICATION ARE SUBJECT TO THESE TERMS OF SERVICE ("TERMS"), WHICH INCLUDE AND ARE SUPPLEMENTED BY THE INSIDE PARENTING PRIVACY POLICY. TOGETHER, THESE TERMS AND THE PRIVACY POLICY (INCLUDING ANY UPDATES OR ADDITIONAL TERMS) MAKE UP THE "AGREEMENT."

THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER.

 

1. The Services offer parenting, children and family relationship related information, but does NOT provide medical advice.

This information should not be used as a replacement for professional medical advice, diagnosis, or treatment. Always consult with a physician or healthcare professional if you have any concerns or questions about your health, your child's health, or the content on the Site or Services. Do not ignore, avoid, or delay seeking medical advice because of information you have read on the Site or through the Services. Your use of any information provided on the Site or through the Services is entirely at your own risk. 

Nothing on the Site or available through any Service is intended to be, nor should it be construed as, the practice of medicine or counselling. For the purposes of this Agreement, the practice of medicine and counselling encompasses, but is not limited to, psychiatry, psychology, psychotherapy, pharmacy practice, nutrition and fitness counselling, or the provision of healthcare treatment, instructions, diagnosis, prognosis, or advice. Developments in psychiatric and psychological research may influence the topics of children, parenting, and relationships discussed on the Site or through the Services, and there is no assurance that the information provided will always reflect the latest research or developments.

Your use of the Site and Services does not create a physician/patient, confidential, or privileged relationship, or any other relationship that would entail any duties on our part. We do not recommend or endorse any specific tests, physicians, clinics, procedures, opinions, products, or other information that may appear on the Site or Services. If you rely on any information provided by the Site, the Services, our employees, or visitors to the Site, you do so entirely at your own risk.

 

2. User Obligations. 

You agree to comply with all applicable local, state, national, and international laws and regulations regarding your use of the Site and Services. You also acknowledge that your use of the Internet and access to the Site is entirely at your own risk. Additionally, you understand that the confidentiality of any communication or material transmitted to or from the Site over the Internet or other global communication networks cannot be guaranteed. Therefore, Inside Parenting is not responsible for the security of any information transmitted to or from the Site. Inside Parenting reserves the right to prohibit or terminate your use of or access to the Site at any time, without notice, and for any reason.

 

3. License Grant.

These Terms grant you a personal, revocable, limited, non-exclusive, royalty-free, and non-transferable license to use the Site and Services, provided you comply with this Agreement. You may print and download materials and information from the Site solely for your personal use, as long as all printed copies include any copyright and other applicable notices present in the original materials and information.

 

4. Prohibited Activities

The Sites and Services are not intended for individuals under the age of 18 (or the applicable age in your country), and such individuals should not use the Sites or Services. You acknowledge that the Sites and Services contain proprietary and confidential information protected by intellectual property and other laws, and are the exclusive property of Inside Parenting, its licensors, content providers, and guest speakers. Unless otherwise specified in writing, the Services are for your personal and non-commercial use. In connection with your use of the Sites and Services, you acknowledge and agree that you will not:

1.  Copy, reverse engineer, disassemble, attempt to uncover the source code, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services acquired through the Sites or Services;
2.  Use any robots, spiders, site search or retrieval applications, or other tools to crawl, scrape, database scrape, screen scrape, harvest, collect, extract, retrieve, or index any part of the Services;
3.  Use any text, code, image, audio, or other content from any part of the Services (a) for creating, analysing, or manipulating datasets (including activities often referred to as “data mining,” “text and data mining,” or “TDM”) and/or (b) in connection with the development or functioning of any software program, including but not limited to artificial intelligence or machine learning models, software, or processes (such as training, fine-tuning, embedding, etc.), whether directly or indirectly, including through third parties (such as utilising third-party datasets created in whole or in part by prohibited methods);
4.  Access the Sites or Services using methods other than the standard industry-accepted or Inside Parenting-provided interfaces; Post or transmit any material that contains a virus or corrupted data;
5.  Remove any author attributions, legal notices, or proprietary designations or labels;
6.  Breach any applicable local, state, national, or international laws, rules, or regulations, or use the Sites and/or Services for any purpose that is prohibited by these Terms & Conditions;
7.  Alter or otherwise present the Sites and/or Services through framing or similar navigational technology;
8.  Register, subscribe, or unsubscribe any individual for any Inside Parenting product or service without explicit authorisation from that individual;
9. Use the Sites or Services in any way that could harm, disrupt, overload, or impair Inside Parenting's servers or networks, or interfere with other users' ability to access and enjoy the Sites and/or Services;
10.  Gain or attempt to gain unauthorised access to any of the Sites, Services, accounts, computer systems, or networks associated with Inside Parenting through hacking, password mining, or other methods;
11.  Acquire or attempt to acquire any materials or information by methods not intentionally provided through the Sites or Services, or gather information about other users without their consent;
12.  Use the Sites in any way that could harm, discredit, or otherwise adversely affect Inside Parenting. Additionally, you agree to adhere to our Posting Guidelines outlined below.

Without limiting the above, copying or reproducing any Services, programs, products, information, or materials provided by Inside Parenting to any other server or location for further reproduction or redistribution is strictly forbidden.

 

5. Message Boards, Circles, Chat Rooms and Posting Guidelines.

Inside Parenting provides message boards, circles, chats, and other public forums on the Site and through the Services. These forums are designed as discussion centers for users and subscribers of the Site. As public forums, any information you post may be visible to anyone on the Internet. When sharing information on the Site or through the Services, exercise good judgment, especially when discussing sensitive topics. All users and moderators are expected to interact with respect and integrity. Ensure that your posts are fair, informative, and based on factual information, avoiding rumors or unsupported negative opinions. If you are sharing health-related or medical information that is not based on personal experience, make sure to include proper references in your post.

In addition to the prohibited activities mentioned above, when posting information and media on the Site or through the Services, you must not:

•  Post anything that disrupts or interferes with the Site or its operation, including files containing malicious code, viruses, corrupted files, or similar software or programs that could harm another's computer, network, or the Site itself;
•  Post statements or materials that are libelous, defamatory, harassing, abusive, threatening, intimidating, or that otherwise infringe upon the rights of others;
•  Post statements or materials that breach contractual or fiduciary rights, obligations, or agreements;
•  Post or upload personal information, photos, videos, or any other media of someone else without their explicit consent;
•  Remove or alter any content posted by another individual or entity.
•  Post statements or materials that are bigoted, hateful, racially offensive, vulgar, obscene, pornographic, profane, or otherwise inappropriate, including language or images that would generally be deemed socially or professionally unacceptable in person;
•  Post statements or materials that could potentially harm minors in any way;
•  Post statements or materials that impersonate any person or entity, whether real or fictional, including but not limited to employees and representatives of Inside Parenting;
•  Post statements or materials that falsely represent your association with any entity and/or Inside Parenting;
•  Post anything that infringes on the privacy or publicity rights of others, including but not limited to sharing personal identifying information such as addresses, phone numbers, email addresses, Social Security/National Insurance numbers, credit card numbers, or any trade secrets or confidential information to which you owe a duty of confidentiality;
•  Post statements or materials that amount to junk mail, spam, or unauthorised advertising or promotional content, including but not limited to links to commercial products or services or any political campaigning;
•  Post material that, in Inside Parenting's sole discretion, is objectionable or restricts or hinders any person or entity from using or enjoying the interactive features or other parts of the Site, or that may expose Inside Parenting or its users to any form of harm or liability;
•  Post material that infringes, or could potentially infringe, any patent, trademark, trade secret, copyright, or other intellectual or proprietary rights of any party, or that you do not have the right to share without the explicit permission of the rights holder. Inside Parenting is not obligated to provide any user with indications, labels, or other information to help determine if the material is copyrighted or trademarked. Users are solely responsible for any damage resulting from infringements of copyrights, trademarks, proprietary rights, or any other harm arising from such submissions.

Users who do not adhere to these guidelines may be banned from and denied future access to the message boards, circles, chats, or other public forums. Inside Parenting or its designated representatives may remove or modify any user-generated content at any time and for any reason. Materials posted or uploaded to public forums may have size and usage limitations, and it is your responsibility to comply with these limitations. Inside Parenting disclaims all responsibility and endorsement of any opinions, advice, information, or statements made by third parties in these forums and is not liable for any errors, omissions, or embedded hyperlinks in such postings. Inside Parenting, its affiliates, suppliers, or agents will not be liable for any loss or damage resulting from reliance on information obtained through these forums. The views expressed in these forums are solely those of the participants and do not represent the views of Inside Parenting or its subsidiaries or affiliates. While Inside Parenting is not obligated to monitor content on the message boards, chat rooms, or other public forums, we reserve the right to do so at our discretion. Inside Parenting employees generally moderate these forums daily, but unless stated otherwise, they are not medical professionals and should not be interpreted as such. Moderators may alter, edit, refuse to post, or remove any content in whole or in part, for any reason, and may disclose such materials and related circumstances to third parties as required by law, regulation, or governmental requests, or to protect our interests and those of our clients, sponsors, users, guests, and visitors. Additionally, Inside Parenting and its moderators reserve the right to contact users about policy changes, hide posts, or delete accounts without prior notice, for any reason, including but not limited to violations of these Terms.

 

6. Commercial Transactions.

Pricing of Services. The purchase price for Services will include the service fee plus any applicable taxes at the time of purchase, based on the country information you provide on your download page. All prices are listed in U.S. dollars and do not include taxes. Taxes may vary and are beyond Inside Parenting’s control. Inside Parenting reserves the right to modify prices and availability of Services at any time at its discretion. If you are outside the U.S. or the EU, the price you pay will be the full amount listed, and any oversight by Inside Parenting in not invoicing you for applicable taxes does not exempt you from your obligation to pay those taxes. You are responsible for paying any such taxes to the appropriate taxing authority resulting from your purchase.

Payment for Services. Inside Parenting uses PayPal and other payment providers as specified on the purchase page. You agree to cover all costs associated with the Services you buy through the Site, and acknowledge that Inside Parenting may charge your chosen payment method for any Services purchased, as well as any additional fees (including taxes or late fees) related to your account. All fees will be billed to the payment method you select during checkout, and billing occurs at the time of purchase. If you use an alternative payment provider such as PayPal, you will be subject to that provider’s terms and conditions, available on their website. You may also need to create an account with the payment provider and provide your credit card or other payment details. Inside Parenting reserves the right to change the available payment methods at any time. All information you provide for transactions on the Site or Services must be accurate, complete, and current. You are responsible for all charges incurred by users of your payment method, including credit or debit cards, at the prices in effect at the time of the transaction. You are also responsible for any applicable taxes related to these transactions. If your payment method cannot be verified, is invalid, or is otherwise unacceptable, your purchase may be suspended or cancelled.

Subscriptions and Purchases. Inside Parenting provides subscription options for certain Services. Subscriptions can be purchased on a monthly basis or prepaid for several months. All payments are processed as follows: (i) for one-time purchases, payment is collected at the time you place your order; and (ii) for subscription purchases, payment is collected at the start of the subscription period. By subscribing to a Service and providing your payment details, you authorise us to charge you a monthly subscription fee at the current rate for the plan you have chosen. You understand that subscription terms and rates may change, and you agree to pay the applicable subscription rate unless you cancel the subscription as outlined in this section. We will inform subscribers of any price adjustments or significant changes to subscription terms via email before implementing such changes. At the end of each subscription period, it will automatically renew under the same conditions unless you cancel it in accordance with these Terms.

Cancellations: You can cancel your subscription by visiting the Inside Parenting website (www.insideparenting.co), logging into your account, and selecting "Manage My Subscription" from the account settings page.

Electronic Signatures and Contracts. By using the Site and Services, you can enter into agreements and make purchases electronically. YOU ACKNOWLEDGE THAT YOUR ELECTRONIC SUBMISSIONS REPRESENT YOUR AGREEMENT TO BE BOUND BY SUCH AGREEMENTS AND TO PAY FOR THESE PURCHASES. THIS AGREEMENT TO BE BOUND BY ELECTRONIC SUBMISSIONS APPLIES TO ALL RECORDS RELATED TO TRANSACTIONS YOU ENGAGE IN ON THE SITE, INCLUDING CANCELLATION NOTICES, POLICIES, CONTRACTS, AND APPLICATIONS. To access and keep your electronic records, you may need specific hardware and software, which are your responsibility. These Terms do not grant any rights or remedies to anyone other than you or Inside Parenting. You may also have additional rights under applicable law.

No Ongoing Obligations. Notwithstanding any other provisions in these Terms, Inside Parenting reserves the right to modify, suspend, remove, or disable access to the Site and Services, including any content or materials associated with or sold through the Site, at any time and without prior notice, without being liable to you. You acknowledge that some aspects of the Services and the enforcement of usage rules require ongoing involvement from Inside Parenting. Therefore, if Inside Parenting makes changes to or discontinues any part of the Services, which it may do at its discretion, you understand that your ability to use the Services may be affected, and Inside Parenting will not be liable for any resulting issues. You also acknowledge that these Terms do not guarantee any future updates, versions, or enhancements to the Services, although Inside Parenting may choose to offer such updates at its discretion. The Services are independent of any other products or offerings, and purchasing or obtaining other products does not entitle you to access the Services.

 

7. Third Party Content.

Any opinions, advice, statements, services, advertisements, offers, or other information provided on the Site or Services by third parties, including information providers and guest speakers, reflect the views of the respective authors or distributors and do not represent Inside Parenting's views. Inside Parenting and its third-party content providers do not guarantee the accuracy, completeness, or usefulness of any content. Additionally, Inside Parenting is not responsible for the accuracy or reliability of any opinion, advice, or statement made on the Site or Services by anyone other than authorised Inside Parenting representatives acting in their official capacity. You may encounter content on the Site or Services that violates our policies, is sexually explicit, or otherwise offensive. Accessing the Site and Services is at your own risk, and we accept no responsibility for exposure to third-party content. Inside Parenting does not assume any obligation to acquire or include information beyond what is provided by third-party sources. We do not endorse any products or procedures described on the Site or through the Services, nor are we responsible for any misuse of a product or procedure.

 

8. Challenges, Contests and Games.

If Inside Parenting organises a challenge, contest, or game on the Site, the rules for these activities will be available through a prominently displayed hyperlink on the relevant page. By entering or participating, you agree to adhere to these rules, regulations, and procedures. Please ensure you read the rules thoroughly before participating.

 

9. Accounts, Passwords and Security.

If any part of the Site or Services requires you to create an account, you must complete the registration by providing Inside Parenting with accurate, complete, and up-to-date information as requested on the registration form. You acknowledge that if you provide false, inaccurate, outdated, or incomplete information, Inside Parenting has the right to terminate your access to the Site and/or Services. During registration, you will need to choose a username and password. You are solely responsible for maintaining the security and confidentiality of your account and password. Additionally, you are fully accountable for all activities and conduct conducted through your account, whether by you or others. You agree to inform Inside Parenting immediately of any unauthorised use of your account or any security breaches. Inside Parenting will not be liable for any losses resulting from the use of your password or account by someone else, whether with or without your knowledge. You may be held responsible for any damages incurred by Inside Parenting or other parties due to unauthorised use of your account or password.

 

10. Linking to our Sites.

We reserve the right to prohibit you from linking to our Site at any time at our sole discretion. Should we choose to enforce this right, you agree to promptly remove and deactivate any links you have to our Site. Without a written agreement outlining how you may link to the Site, please follow these guidelines when adding links to the Site from your website:

•  The link should be a text-only hyperlink that clearly displays the URL of the respective Site;
•  If the link directs to any page on our Site other than the home page, the text link must also include the title of the destination page;
•  The appearance, position, and other attributes of the link must not harm or diminish the goodwill associated with our name and trademarks;
•  The appearance, position, and other characteristics of the link must not create a false impression of association, sponsorship, or endorsement by us;
•  When a user clicks the link, it must display the Site in full-screen mode, not within a "frame" on the linking website, and it must not trigger any interstitial, pop-up, or pop-under windows.
•  The link must not be used on or associated with any website that a reasonable person would find offensive, obscene, defamatory, or otherwise malicious.

 

11. Disclaimer Regarding Linked Third Party Sites.

The links on the Site and Services allow you to navigate to third-party websites ("Linked Sites"). Inside Parenting provides these links for your convenience but does not control or endorse the Linked Sites, nor has it reviewed or approved their content. Inside Parenting is not liable for the legality, accuracy, or appropriateness of any content, advertisements, products, services, or other materials on Linked Sites. You agree that Inside Parenting is not responsible for any damage or loss resulting from the use of or reliance on any links, content, goods, or services available through the Linked Sites.

 

12. Dealings with Third Parties.

Your interactions, communications, or business transactions with any third party found on or through the Site and Services, including but not limited to advertisers and other users, concerning payment and delivery of goods and services, and any other related terms, conditions, representations, or warranties, are exclusively between you and the third party. You agree that Inside Parenting will not be responsible or liable for any loss, damage, or other issues arising from such interactions.

 

13. Privacy.

Inside Parenting’s privacy policy regarding the collection and use of your personal information is detailed in the Privacy Policy, and is incorporated into these Terms by reference. By accessing the Sites and/or Services, you agree to accept and adhere to our Privacy Policy.

 

14. Disclaimer of Warranties.

The Site and the Services, including all content, tools, products, and services offered or accessible through them, are provided "as is" and "as available," without any warranties of any kind, whether express, implied, or statutory. This includes, but is not limited to, warranties of title, non-infringement, merchantability, or fitness for a specific purpose. Specifically, neither Inside Parenting nor its affiliates, suppliers, and agents warrant or guarantee that: (i) your use of the Site and/or Services will be uninterrupted, error-free, or secure; (ii) any information obtained through the Site or Services will be accurate, reliable, or complete; (iii) any defects will be corrected; or (iv) any software, services, or servers related to the Site or Services will be free from viruses or other harmful components. Your use of the Site and Services, and any information or materials accessed through them, is entirely at your own risk. We make no representations or warranties regarding the products or services advertised or sold on the Site, nor do we ensure compliance with government regulations for information disclosure related to the Site’s content. Additionally, we do not make any representations or warranties regarding the effectiveness of any medical treatments, actions, or medications discussed or provided through the Site or Services.

 

15. Limitation of Liability.

Neither Inside Parenting nor its licensors, directors, officers, employees, contractors, agents, or sponsors will be liable to you or anyone else for any loss, injury, or any indirect, incidental, consequential, special, exemplary, punitive, or other damages arising from or related to: (i) your use of or inability to use the Site and/or the Services; (ii) any content on the Site and/or Services; (iii) statements or conduct posted or publicly available on the Site and/or Services; (iv) any product or service purchased through the Site and/or Services; (v) any actions taken based on information available on the Site and/or Services; (vi) any damage from loss of access to, deletion of, failure to store, failure to back up, or alteration of content on the Site and/or Services; or (vii) any other issues related to the Site and/or Services. In no case will Inside Parenting’s total liability to you for any and all damages, losses, or causes of action exceed the amount you paid, if any, for using the Site and/or Services. To the extent allowed by law, the scope and duration of any warranties and our liability will be limited to the minimum required by applicable law.

 

16. Indemnification.

You agree to indemnify, defend, and hold harmless Inside Parenting, its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, employees, and representatives from any claims, damages, losses, costs, or expenses (including reasonable attorney fees and expenses) that arise directly or indirectly from: (i) your breach of these Terms; (ii) any claim that your Submission Materials infringe or violate the copyright, trade secrets, trademark, or other intellectual property rights of a third party; and (iii) your access to or use of the Site or Services.

 

17. Copyright Policy.

The Digital Millennium Copyright Act of 1998 (the "DMCA") offers a process for copyright holders who believe their rights under U.S. copyright law have been violated by online content. If you genuinely believe that materials hosted by Inside Parenting infringe your copyright, you or your representative can send Inside Parenting a notice requesting the removal or blocking of such material. Notices that do not meet the DMCA's requirements will not be considered valid and will not provide Inside Parenting with the necessary knowledge of infringing content. If you believe a copyright infringement notice has been wrongly filed against you, the DMCA allows you to send a counter-notice. Both notices and counter-notices must comply with the current statutory requirements set by the DMCA, which can be found at http://www.loc.gov/copyright. If you think your work has been infringed upon, please provide our Copyright Agent with the following information:

•  An electronic or physical signature from the individual authorised to represent the copyright holder;
•  Identification of the copyrighted material that you believe has been violated;
•  Identification of the specific location of the material you allege is infringing on the Site or Service, providing enough detail for us to locate it;
•  Information reasonably sufficient to permit us to contact You, such as your address, telephone number and, if available, your email address;
•  A declaration from you stating that you genuinely believe the disputed use is not authorised by the copyright owner, their agent, or the law
•  A statement from you, made under oath, confirming that the information in your notice is accurate and that you are either the copyright owner or authorised to act on their behalf.

 To submit a notice of copyright infringement or a counter-notice, you can contact Inside Parenting at the following address: Attn: Legal Department, 14 Ipswich Court, London, W7 1DX, United Kingdom. You may also reach us by Telephone: (44) 7391221236 or email your notice to: [email protected]. It is advisable to consult with a legal advisor before filing any notice or counter-notice, as there may be penalties for false claims under the DMCA.

 

18. Jurisdictional Issues.

Inside Parenting reserves the right, at our sole discretion, to restrict the availability and access to the Site or Services for any individual, geographic region, or jurisdiction, as well as to limit the quantities of any services or products we offer.

 

19. Termination.

We may, without advance notice, alter the Services, discontinue certain Services or features, or impose usage restrictions, such as limiting the quantity of products you can purchase at one time or per account. We may also suspend or permanently terminate your access to the Services, either temporarily or indefinitely, with or without notice, and with or without cause. Even after termination, you remain bound by the terms of this Agreement.

If you do not comply with these Terms, or if Inside Parenting believes or suspects that you have not complied, including but not limited to: (1) failing to pay fees owed; (2) not providing a valid payment method; or (3) violating usage rules or licensing terms, Inside Parenting may, at its sole discretion and without notice to you: (i) terminate these Terms and/or your account, making you responsible for all amounts due up to the termination date; and/or (ii) restrict access to the Service (or any part of it). Termination by Inside Parenting does not limit any other legal rights or remedies available to us.

 

20. Governing Law.

These Terms and the relationship between You and Inside Parenting shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. You and Inside Parenting irrevocably agree to submit to the personal and exclusive jurisdiction of the courts located within the United Kingdom, and waive any jurisdictional, venue or inconvenient forum objections to such courts.

 

21. Waiver and Severability.

Inside Parenting’s failure to exercise or enforce any right or provision of these Terms does not waive that right or provision. If a court with proper authority finds any part of these Terms to be illegal, void, or otherwise unenforceable, that part will be considered removed, but it will not impact the validity or enforceability of the remaining provisions.

 

22. Successors and Assigns.

If another entity acquires Inside Parenting or its assets, that entity will take over our rights and responsibilities outlined in these Terms. You cannot transfer your rights or obligations under these Terms, whether by legal operation or otherwise, without obtaining our prior written consent.

 

23. Dispute Resolution

In the unlikely event you are dissatisfied with the solution provided by customer service and you and Inside Parenting cannot settle the dispute using informal dispute resolution procedures, both parties agree to resolve the dispute through binding arbitration or small claims court rather than through general jurisdiction courts.

Arbitration is less formal than a court lawsuit. It involves a neutral arbitrator rather than a judge or jury, has more restricted discovery procedures compared to court, and is subject to limited judicial review.

This does not prevent you from addressing concerns with federal, state, or local agencies. By agreeing to this Agreement, both you and we waive the right to participate in class actions and to a jury trial to the maximum extent allowed by law. This waiver will remain effective even after the Agreement ends.

Both parties acknowledge that informal, good-faith efforts to resolve disputes can often lead to quick, cost-effective, and mutually beneficial solutions. Therefore, before initiating arbitration or filing a claim in small claims court, the party intending to do so must first send a written Notice of Dispute ("Notice") to the other party. If you need to send a Notice to Inside Parenting, it should be emailed to [email protected] ("Notice Address").

Any Notice must include: (i) the claimant’s name, address, and email address; (ii) a detailed description of the claim or dispute, including its nature and basis; (iii) if you are submitting the Notice, any relevant details about your use of the Sites, such as whether you have created an account or received newsletters from any of the Sites; (iv) a clear description of the specific relief sought, including any damages and a detailed calculation of those damages; and (v) a personally signed statement from the claimant (not their attorney) confirming the accuracy of the Notice’s contents. The Notice must be specific to your individual dispute and cannot include claims related to other parties.

Upon receiving a completed Notice, the parties will engage in a good faith effort to resolve the dispute over a period of 60 days, which can be extended by mutual agreement. Following receipt of the Notice, either party may request an individual video settlement conference (which may occur after the 60-day period), with both parties and their representatives (if applicable) required to attend in person. If you cannot attend the video conference, you may participate by phone if you can demonstrate a valid reason or exceptional circumstances (such as financial inability to access equipment or adequate Wi-Fi). Both parties agree to collaborate in scheduling the conference at a mutually convenient time and to work towards resolving the dispute. If an agreement is not reached within 60 days of receiving the completed Notice (or within an extended period if agreed upon), either party may initiate arbitration or, if permitted, file a claim in small claims court.

Both parties agree that the party initiating arbitration must provide a certification confirming that they have fulfilled the mandatory Pre-Arbitration Notice requirements and are bound by the Arbitration Agreement included with or attached to the arbitration demand. This demand for arbitration and the accompanying certification must be personally signed by the initiating party (and their legal counsel, if applicable).

The arbitrator will resolve all issues, unless explicitly stated otherwise in this agreement. While the arbitrator may take into account decisions from other arbitrations involving different customers, they are not required to adhere to those rulings.

Unless both parties agree otherwise or applicable Rules specify different arrangements, any arbitration hearings will be held in London, United Kingdom, and both you and a representative from Inside Parenting must attend in person. At the end of the arbitration process, the arbitrator will provide a written decision outlining the key findings and conclusions that support the award. This decision will be binding solely between you and Inside Parenting and will not affect or influence any other arbitration or proceeding involving different parties. An arbitrator's award that has been completely fulfilled will not be entered into any court.

As in court, you and Inside Parenting agree that any counsel representing a party in arbitration certifies when initiating and proceeding in arbitration that the claim or relief sought is neither frivolous nor brought for an improper purpose.

Unless otherwise provided by applicable law, the parties shall bear their own attorneys' fees and costs in arbitration unless the arbitrator awards sanctions or finds that either the substance of the claim, the defence, or the relief sought is frivolous or brought for an improper purpose.

Arbitration Fees: The payment of arbitration fees (the fees imposed by the arbitration administrator including filing, arbitrator, and hearing fees) will be governed by applicable Rules, unless you qualify for a fee waiver under applicable law. If after exhausting any potentially available fee waivers, the arbitrator finds that the arbitration fees will be prohibitive for you as compared to litigation, we will pay as much of your filing, arbitrator, and hearing fees in the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive, regardless of the outcome of the arbitration, unless the arbitrator determines that your claim(s) were frivolous or brought for an improper purpose or asserted in bad faith. You and we agree that arbitration should be cost-effective for all parties and that any party may engage with the arbitrator to address the reduction or deferral of fees.

Confidentiality: Upon either party's request, the arbitrator will issue an order requiring that confidential information of either party disclosed during the arbitration (whether in documents or orally) may not be used or disclosed except in connection with the arbitration or a proceeding to enforce the arbitration award and that any permitted court filing of confidential information must be done under seal to the furthest extent permitted by law.

Offer of Settlement: In any arbitration between you and Inside Parenting, the defending party may, but is not obligated to, make a written settlement offer at any time before the evidentiary hearing or, if a dispositive motion is permitted, prior to the dispositive motion being granted.

Severability: If any portion of this Arbitration Agreement is found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed to be severable and, if possible, superseded by a valid, enforceable provision, or portion thereof, that matches the intent of the original provision, or portion thereof, as closely as possible. The remainder of this Arbitration Agreement shall continue to be enforceable and valid according to the terms contained herein.

 

24. Class Action and Jury Trial Waiver

 You and Inside Parenting agree that, to the fullest extent permitted by law, each party may bring claims (whether in court or in arbitration) against the other only in an individual capacity, and not participate as a plaintiff, claimant, or class member in any class, collective, consolidated, private attorney general, or representative proceeding. This means that you and Inside Parenting may not bring a claim on behalf of a class or group and may not bring a claim on behalf of any other person unless doing so as a parent, guardian, or ward of a minor or in another similar capacity for an individual who cannot otherwise bring their own individual claim. This also means that you and Inside Parenting may not participate in any class, collective, consolidated, private attorney general, or representative proceeding brought by any third party. Notwithstanding the foregoing, you or Inside Parenting may participate in a class-wide settlement. To the fullest extent permitted by law, you and Inside Parenting waive any right to a jury trial.

 

25. Updates

We may modify these Terms and Conditions at any time, as we deem appropriate. If you disagree with the changes to the Terms and Conditions, you must discontinue your use of the Sites and Services, and if you have registered as a member, cancel your subscription. Your continued access or use of any of the Sites or Services following such notice signifies your acceptance of the modified Terms and Conditions. It is your responsibility to review the Terms and Conditions regularly to be aware of such modifications. We reserve the right to modify or discontinue the Sites or Services with or without notice. We will not be liable to you or any third party should we exercise our right to modify or discontinue the Sites or Services. If you object to any such changes, your sole recourse will be to cease access to the Sites or Services. Continued access to the Sites or Services following notice of any such changes will indicate your acknowledgement of such changes and acceptance of the Sites or Services as so modified and your use of new Services will be governed by these Terms and Conditions.

 

Date of Last Revision: August, 2024